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  Public Ticket #1340971
FAQ in the Product
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  • Guenter started the conversation
    October 20, 2017 at 3:13am

    There is a logical error in the extension. If I add a question, I choose the categories  where the questions will be shown.
    As example I've the parent category "Type of Application" below this parent we do have child categories like aviation, marine, mining etc.

    - Type of Application
         - Aviation
         - Marine
         - ......

    When I choose now the child category marine for a certain question and I add a product on this question, the FAQ is not shown add the product details page.

    Why that ? - we found out that the question is just shown when a parent category is chosen.....
    Why is a FAQ category shown in the product detail page? doesn't make sense.

    We and I think a lot of others users don't want to have FAQ categories listed within the product detail pages (tab).

    On the product details page faq categories doesn't make any sense at all, because I could define different categories for one questions, so what! Would you like to list several categories with the same question?

    Right now, when I choose a child category for my FAQ, the question IS NOT SHOWN IN THE PRODUCT DETAIL PAGE. 
    The FAQ is just listed when I choose a parent category....  non sense...
    An there is a category name listed in the product detail page..... also non sense because may there are different categories for one FAQ...

    Could you please eliminate:
    - The categories in the product details tab
    - The dependency of the category type for listings in the product details tab.

    I think such errors should be seen before the extensions are on the market.

    regards
    Guenter 

  •  1,319
    Land of replied
    October 20, 2017 at 4:18am

    Hello Guenter,

    Have a nice day!

    Our developer are checking the module as your report. Will update the module and let you know quickly.

  • Guenter replied
    October 25, 2017 at 7:24am

    Dear team,
    any news? Thanks.

  •  1,319
    Land of replied
    October 25, 2017 at 8:07am

    Hello Guenter,

    Have a nice day!

    We updated the module with new changes. We will give you there modified files, or you can download it again in our site.

  •  1,319
    Land of replied
    October 25, 2017 at 8:22am

    Hi mate,

    I update some file please replace it for me 

    Regards,

    app/code/Lof/Faq/Block/Category/CatList.php
    app/code/Lof/Faq/Block/Category/View.php
    app/code/Lof/Faq/Block/Widget/Faq.php
    app/code/Lof/Faq/Model/ResourceModel/AbstractCollection.php
    app/code/Lof/Faq/view/frontend/templates/category/view.phtml
    app/code/Lof/Faq/view/frontend/templates/widget/list.phtml

  • Guenter replied
    October 25, 2017 at 9:41am

    Dear Team,
    Thanks for your feedback, I've updated the source files. But I still have the category in the the product detail page.
    What have you changed?
    http://prntscr.com/h1r1cm
    The same question is doubled on the same product. As far I understand, the question should be there without categories
    and not twice... ?
    Thanks and regards. 

  •  1,319
    Land of replied
    October 26, 2017 at 5:27am

    Hello Guenter,

    Have a nice day!

    I just updated the file "/app/code/Lof/Faq/view/frontend/templates/product/faq.phtml" to remove duplicate faq question.

    However the categories and duplicate question were showing because the question was added for 2 different faq categories. The module logic is: show list questions of product and group them into each faq category.