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  Public Ticket #1322451
JS error when accessing WYSIWYG editor
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  • Stuart Bowler started the conversation
    October 3, 2017 at 12:59pm

    Hi there

    We are encountering a couple of JS errors when clicking to trigger the WYSIWYG editor from Page Builder, when editing a widget (e.g. Single Image):

    In browser:

    • Cannot read property 'save' of undefined

    In console:

    • Expected to start loader but did not find one in the dom (loader_old.js)

    We're not sure if these are directly related.

    The editor does not load.


    Kind regards,

    Stuart

  •  1,344
    Land of replied
    October 5, 2017 at 10:50am

    Hello Stuart,

    Have a nice day!

    Please try to download the attach file, then upload it into the folder "app/code/Ves/BaseWidget/Block/Adminhtml/Widget/Form/Field/"

    Also you should click on button "Show / Hide Editor" to show the tiny mce of WYSIWYG editor to edit html content.

  • Stuart Bowler replied
    October 5, 2017 at 2:55pm

    Hello

    Thanks for your response.

    That worked. Thank you very much for the prompt solution.

    Kind regards,

    Stuart

  •  1,344
    Land of replied
    October 6, 2017 at 4:00am

    Hello Stuart,

    You are welcome!

    Please submit new ticket if you need any other assistant!

  • Wouter Toxopeus replied
    March 9, 2020 at 4:01pm

    Good afternoon,

    I encounter the same problem in my shop. The shop is a magento 2.3.2 environment with the last version of the page builder provided by Venustheme as part of the themepack. Since a couple of weeks i get the message as well when I try to use the WYSIWYG editor in the page builder 

    I hope you can help with this.

    many thanks, Wouter

  •  1,344
    Land of replied
    March 10, 2020 at 3:29am

    Hi

    This ticket is too long, please at the new ticket

    Thanks